Refund & Payment Policy for Makos Digital
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1. Billing model
We work on monthly retainers or project milestones. Media budgets are funded by the client directly to platforms unless explicitly included in the SOW. Invoices are issued at project start or on the cadence defined in the proposal. -
2. Cancellations & pauses
You may cancel or pause with written notice. Work already delivered, time spent, committed third-party costs (ads, tools, hosting), and transaction fees remain payable and are excluded from refunds. -
3. Refund eligibility timelines
Scenario Refund Eligibility Conditions Before project kickoff / access handover 100% Payment gateway fees may be deducted After discovery/brief, before strategy signoff 70% Work-to-date and any third-party charges deducted After strategy signoff, before campaign launch 40% Creative/tech work-to-date deducted After campaign launch or live deployment 0% Platform spends and executed work are non-refundable Platform media spends / licenses Not eligible Paid directly to providers and non-recoverable -
4. Scope changes & non-refundable items
Out-of-scope requests require a change order with adjusted fees/timelines. Completed creative, strategy documents, audits, and tooling/platform fees are non-refundable once delivered or provisioned. -
5. Payment methods & late payment policy
Methods: UPI, bank transfer, cards, net banking, and approved wallets.
Invoices & taxes: All fees exclude applicable taxes. Invoices are auto-generated; proofs provided on request.
Late payments: May accrue reasonable finance charges and can pause work or campaigns until settled. -
6. Contact & support